Terms Of Service

Returns Policy

Please see our complete Returns Policy.

In the unlikely event that the goods supplied are not what you expected, you must return them to us in an unused, unsoiled condition and in their original packaging, within 7 days of receipt and accompanied by any paperwork that was included in the original package.

Status of Terms
1.1 These terms constitute a legal document (“the Agreement”), which sets out the rights and obligations of you as a purchaser (“you”), and those of Pagan Miniatures (“Pagan Miniatures”, “we” or “us”), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for Pagan Miniatures' services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

1.2 You agree to:

1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the “Registration Data”); and

1.2.2 Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Pagan Miniatures has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Pagan Miniatures has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the Pagan Miniatures site (or any portion of it).

Place of performance and applicable law.
Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. Pagan Miniatures makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. British law shall govern this Agreement.

You and we each submit to the exclusive jurisdiction of the British courts in relation to disputes arising out of this Agreement.

Placing an order.

3.1 We accept Visa, Mastercard, Switch, Maestro, Visa Electron, Solo (Solo and Electron users may have to provide proof of age) and PayPal.

3.2 Goods supplied to you by Pagan Miniatures will correspond with their prices and description (subject to E & OE). If at any time this is not the case Pagan Miniatures will give you the right to reject the goods within a reasonable time period for a full refund.

3.3 In the unlikely event that an incorrect price is shown on our website. Pagan Miniatures reserves the right to abstain from fulfilling the order at that price. You will, of course, be notified, and at which point you will be informed of the correct price, and given the choice to cancel or to proceed with the order.

Right to cancel
4.1 You have the right to cancel any order within 7 working days without giving any reason. The 7 working days will start the day after receipt of the goods.

4.2 The cancellation notice should be sent by e-mail to Pagan Miniatures via our contact form and must state your name, a description of the goods or services concerned and the order number. We will confirm the cancellation by return email.

4.3 Where Pagan Miniatures have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to us. Pagan Miniatures will only accept the returned goods in their original packaging and which do not exhibit signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.

4.4 Where Pagan Miniatures have supplied goods to you, these goods must be returned to:

                 Pagan Miniatures
                 7 Andrew Terrace,



                 Blaenau Gwent,

                 NP13 2JL

The cost of returning goods is non-refundable.

4.5 Once we have received notification of your cancellation we are in possession of the returned goods, Pagan Miniatures will make a refund of the contract price to your debit or credit card used to purchase the goods. This will be done within 30 days of the date of cancellation.

4.6 All monies will be refunded within 30 days of the cancellation date.


5.1 Pagan Miniatures shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.

5.2 Certain links in this site lead to outside websites which are not under the control of Pagan Miniatures. When you activate any of these you will leave our website and Pagan Miniatures accepts no responsibility or liability for the material on any site which is not under the control of Pagan Miniatures.

Limitation of Liability
6.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Pagan Miniatures.

6.2 Subject to clause 6.1, you agree that Pagan Miniatures shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under the direct control of Pagan Miniatures including, without limitation, damage for loss of business, loss of sales, non-payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Pagan Miniatures has been advised of the possibility of such loss or damage).

6.3 The only liabilities that Pagan Miniatures can exclude are those arising from the following.

6.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

6.3.2 Where losses were not caused by any breach on the part of Pagan Miniatures.

6.3.3 For any business losses, and/or losses to non-consumers.

7.1 Orders received are normally dispatched the following day. If Pagan Miniatures cannot make delivery within 3 days of the time scale stated you will be notified immediately by phone or email to either arrange another time for delivery or, if prefered, cancel your order. Small out of stock items may be placed on backorder and will be dispatched as soon as items become available again. For a complete explanation of delivery charges please see our shipping page.

7.2 When delivery is made – shortages/damages must be notified within 7 days of receipt of goods. After this time it will be assumed that you have received all items (except those noted as being ‘to follow’ or ‘on back order’) in good order.

Complaints handling procedure
In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:

E-mailing us at info@paganminiatures.co.uk
Using the Contact Form on our website and,
By phone: 07792295809

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We endeavour to rectify any problems as soon as possible and will always keep customers informed as to progress.

All designs, products, text, graphics and their selection and arrangement on this site are the copyright of Pagan Miniatures or its content providers. As a visitor to the Pagan Miniatures site, you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Pagan Miniatures’ prior written consent is strictly prohibited.

10.1 Intellectual property rights in any software or any other copyrighted materials (“Software”) and supporting documentation supplied by us to you remain our property or that of our licensors.

10.2 Without our written consent and without affecting any applicable statutory rights under the Copyright (Computer Program) Regulations 1992 (as amended, supplemented or replaced from time to time) you shall not and shall not permit any other person to:

10.2.1 Disassemble, reverse engineer, decompile or in any other way interfere with the Software;

10.2.2 Copy or modify the Software; or

10.2.3 Create any new Software partly or wholly based on the Software.

10.3 Subject to the terms of this Agreement, you are licensed to use the Software and associated documentation non-exclusively, but only for the purposes identified on the site in relation to the Software.

10.4 You must not transfer, assign or sub-license your right to use the Software or attempt to do so.

Matters Beyond our Reasonable Control
Pagan Miniatures shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightning, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes, acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

Site Security

The Pagan Miniatures checkout is held on a secure server using a verified SSL (secure socket layer) system for transferring data. When you checkout, click on the small padlock symbol at the bottom of your browser's screen and you will be taken to this site's security certificate. If you have any concerns regarding the security of this site please e-mail us via our contact form.